Artificial Intelligence Customer Service Chatbot vs Traditional Bot
A customer opens a website late at night with a simple question. They check the help page, send an email, and wait. The next morning, they follow up again. This situation happens every day across support teams. For a long time, email, tickets, and live chat handled customer questions. An Artificial Intelligence Customer Service Chatbot now adds support by responding earlier and making conversations easier to follow. This shift is not about removal, but about creating a smoother support process overall. Where support tools work best together Detailed issues are handled through email and ticket systems, while live chat serves customers in real time. When inquiries rise, delays become common. An artificial intelligence customer service chatbot helps manage this by answering early questions, lowering follow-ups, and maintaining communication during hours when staff are unavailable. Key ways tools complement each other: Fast answers for common questions Reduced inbox and ticket load...